I hope this message finds you well. I am writing in response to the recent suspension of my account due to concerns regarding the retail arbitrage model I have been utilizing.
I understand the importance of adhering to all marketplace policies, especially with regard to product sourcing, authenticity, and maintaining valid tracking rates. Moving forward, I am fully committed to following all necessary guidelines to ensure compliance and operate within your platform’s standards.
Here are the specific steps I will take to address the issues and maintain compliance:
- Sourcing from Legitimate Retailers: All products I list for sale will be sourced from authorized and reputable retailers. I will maintain detailed records, including invoices and receipts, to ensure I can validate the authenticity and origin of the products.
- Product Authenticity: I will only sell 100% authentic products that meet your marketplace’s quality standards. If necessary, I will provide proof of authenticity and comply with brand-specific approval processes before listing restricted or branded items.
- Adhering to Pricing Guidelines: I will ensure that my product listings are competitively priced according to your marketplace’s standards. I will avoid excessive markups to maintain fair and transparent pricing for customers.
- Listing New and Unopened Items: All items I list will be brand-new and unopened. I will also ensure my listings accurately describe the condition of the products, preventing any issues related to misrepresentation or customer dissatisfaction.
- Compliance with Brand and Category Restrictions: I will strictly follow brand and category restrictions to avoid listing any products from brands that require prior approval or are prohibited under the retail arbitrage model.
- Valid Tracking Number (VTR) Compliance: To comply with Walmart’s Valid Tracking Rate (VTR) requirement, I will ensure that every order has a valid tracking number from an approved shipping carrier. I commit to improving my VTR by:
- Only using recognized carriers that provide real-time tracking updates.
- Ensuring that all tracking numbers are uploaded on time to avoid any discrepancies in the delivery process.
I am fully committed to adhering to the marketplace’s VTR requirements and maintaining an acceptable tracking rate to ensure that my customers receive their products on time with full transparency.





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